Member FAQ's

What happens if I am no longer a Program Operator Member?
You must be a Program Operator Member to belong to the rewards program. If you are no longer a Member, your rewards membership will expire, and you will no ...
Mon, 13 Dec, 2021 at 2:19 PM
What if I want to cancel?
Members can leave the program at any time. Simply login to your Rewards account, go to 'My details' and click the 'Opt out of the program' o...
Mon, 13 Dec, 2021 at 2:20 PM
Am I able to confirm a card number once it has been registered?
For security purposes no card information is stored or displayed in the Member rewards portal. Because of this, you will only be able to view the last four ...
Fri, 26 Nov, 2021 at 2:42 PM
Why can I only edit the expiry date, not the card number?
Once a card has been added to our system, the card number is no longer stored, and therefore, cannot be edited. However, we understand that new cards may be...
Fri, 26 Nov, 2021 at 2:45 PM
What is the difference between an Auth and Cleared transaction?
When a purchase is made with an active Merchant, the bank or financial institution that processes payments on behalf of the Merchant needs to confirm with y...
Fri, 26 Nov, 2021 at 2:50 PM