Service Desk

Member FAQ's 15

• What happens after I join?
• What happens if I have more than one Visa, Mastercard or Eftpos card?
• Why can't I register any credit, debit or pre-paid cards other than a Visa, Mastercard or Eftpos card?
• Why do I need to register a Visa, Mastercard or Eftpos card with the program if the program has no joining fees?
• What does the transaction status indicate?

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Merchant FAQ's 13

• Why do I have to request an update?
• Why does the offer I created have the state ‘Editing’?
• What is the difference between Percentage and Fixed Dollar reward types?
• Why is ‘Restrictions-Visit’ important when creating Offers?
• What does the transaction status indicate?

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Admin FAQ's 14

• How do I change the status of a ‘Signed up’ member to ‘Verified’?
• A member is unable to access their verification email, can this email be resent?
• What is the Merchant code?
• What is the merchant CAID/MID?
• What is the scheme location?

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Member 5

• Member Home and Search
• Member My Details
• Member My Activity
• Member My Cards
• Member Invite

Merchant 6

• Merchant Home
• Merchant Details
• Merchant Offers
• Merchant Activity
• Merchant Invoices

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Admin 9

• Admin Dashboard
• Admin Members
• Admin Merchants
• Admin Communications
• Admin Payments

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Articles 3

• 11 October 2022 Release Notes
• 4 November 2022 Release Notes
• 27 February 2022 Release Notes

Member 0

Merchant 0

Admin 0

Member 0

Merchant 5

• How to change Merchant details
• How to accept/reject a Campaign Offer
• How to create an Offer
• How to get a copy of your invoices
• How to look up past Offers

Admin 7

• How to invite recommended and self-registered Merchants into your rewards program
• How to view payments and invoices from the Merchant
• How to view payments of Member's rewards
• How to change a Merchant's details
• How to add a new Merchant

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