Service Desk

When a purchase is made by a Member with an active Merchant, the Merchant acquiring bank or the financial institution that processes payments on behalf of t...

You can view both invoice runs and Member payment runs from the 'Payments' menu item on the Admin platform. Please note, the ‘Payments’ menu ite...

The refunds function works using automatching, which itself works within several parameters. Automatching will only occur when there is only one transaction...

Yes. A refund can still be processed and will show up on the Merchant’s next invoice as a credit (the merchant will not receive cash for this). To avoid thi...