Admin FAQ's
When a new Member is signed up into the program, they will be sent a welcome email containing a verification link. At this stage, the status of the Member w...
Tue, 7 Dec, 2021 at 3:06 PM
When a new Member is registered into the program, they will be sent a welcome email containing a verification link. If this email cannot be located, an emai...
Mon, 13 Dec, 2021 at 1:23 PM
When a new Merchant is added to your rewards program, they are given an individual reference number. This is to ensure easy tracking of the Merchant and ass...
Mon, 13 Dec, 2021 at 1:24 PM
The Merchant CAID (also known as the MID) is a unique electronic Merchant number provided to all Merchants by their bank or payment processor, it is used fo...
Fri, 26 Nov, 2021 at 3:36 PM
The scheme location is an additional field that does not need to be completed by the admin. It is primarily used by the schemes to locate and track Merchant...
Wed, 8 Dec, 2021 at 11:35 AM
To be able to participate in the rewards program, each Merchant needs a unique CAID/MID. This ensures that a Member's transaction with a Merchant can be...
Wed, 8 Dec, 2021 at 12:50 PM
In your program, there are three types of Offers; a Merchant Offer, a Program Offer, and a Program Campaign. In a Merchant Offer, the Merchant determines th...
Mon, 13 Dec, 2021 at 1:28 PM
The reward amount is the discount amount that will be offered to the Member and paid by the Merchant (e.g. 9%), while the fee is the amount the Merchant wil...
Wed, 8 Dec, 2021 at 11:38 AM
When a Merchant is loaded into the platform, they are automatically placed into the Member portal catalogue. This catalogue has both list and map view funct...
Fri, 26 Nov, 2021 at 3:41 PM
We understand that there may be multiple people managing or viewing your portal, so for additional security we have included the option to hide the banking ...
Mon, 13 Dec, 2021 at 1:29 PM